Hackneys and limousines: Drivers may not charge more than the agreed fare and must give customers a written receipt.
– If you booked your cab through a dispatch operator, contact the dispatch operator as soon as possible: they may be able to help you get your property back.
– If the driver cannot return the item to you directly, they will generally hand it in to their nearest Garda station. An Garda Síochána is responsible for lost property handed in by SPSV (small public service vehicle) operators. When property is handed in, it is retained a minimum of 31 days up to 366 days at the discretion of An Garda Síochána depending on the nature or a value of the item, to enable the owner to reclaim it. You should contact your local Garda Station who can advise you if it has been handed in to any Garda station.
– The Gardaí have a better chance of retrieving your property if you can provide them with the licence number of the cab you were in – this is shown on your receipt.
– If the item has not been handed in when you first make the enquiry, it may be worthwhile to ask again a week or so later, as the driver might not hand the item in immediately it has been found. The Gardaí will ask you for proof of identity before handing over any property.
(These details are shown on your receipt.)
Alternatively, complaint forms are available by calling our Information Line on 0761 064000, or you can download the form here – Complaints Form NTA Sep 2011.
The complaint form must be completed, providing all relevant details regarding the incident. Send the completed form to us at the address shown on the form and enclose a copy of any receipt obtained for the journey in question – this will enable us to identify the operator who is the subject of the complaint.
– By giving advice to the operator;
– By issuing a formal warning to the operator;
– By initiating prosecution proceeding against the operator; or
– By taking no further action.
Action can be taken against an individual only if the evidence is of a sufficiently high standard. Complainants should be prepared to give evidence in court if necessary. We cannot process complaints made anonymously.
– The condition and cleanliness of the vehicle;
– The conduct or behaviour of an SPSV operator or driver;
– Overcharging and other matters relating to fares; and The hiring of the SPSV.
Check the details on the receipt:
– The Taxi Licence number on the receipt should match that shown on the roof sign of the taxi.
– The Registration number on the receipt should match the taxi’s registration plates.
– The Date, Start time and End time shown should be correct.
– The Total shown should match the amount paid.
– The Distance should (in your estimation) be correct for the journey.
If any of these details are incorrect, or the driver is unable or unwilling to provide a receipt, the driver may be operating illegally. Keep a note of the discrepancies and contact a member of An Garda Síochána or the Authority’s Consumer Information Line on 0761 064000.
– To undertake journeys of more than 30km;
– To allow passengers to consume food or drink in the vehicle;
– To carry, or continue to carry, passengers who are acting in a disorderly, abusive or offensive manner;
– To carry, or continue to carry, passengers who are likely to soil or damage the vehicle.