How will my complaint be handled by the Authority?


We will investigate all formal complaints, and may invite any relevant witnesses to provide statements. When we have collected and evaluated this evidence, we may proceed in one of four ways:

– By giving advice to the operator;

– By issuing a formal warning to the operator;

– By initiating prosecution proceeding against the operator; or

– By taking no further action.

Action can be taken against an individual only if the evidence is of a sufficiently high standard. Complainants should be prepared to give evidence in court if necessary. We cannot process complaints made anonymously.