What complaints does the Authority handle?

13.6.12

Section 51 of the Taxi Regulation Act 2003 sets out the categories of complaint that can be dealt with by the Authority. These include complaints relating to:

– The condition and cleanliness of the vehicle;

– The conduct or behaviour of an SPSV operator or driver;

– Overcharging and other matters relating to fares; and The hiring of the SPSV.