If you did not have your confirmation email with you at time of travel and bought a replacement ticket from a Bus Éireann Driver or at a Bus Station, please retain that ticket and submit it in support of your refund application. You must make all refund claims no later than 30 days after the date of outward travel on your unused ticket.
Claims for refunds in respect of unused tickets will be considered solely at the discretion of Bus Éireann and will be subject to an administration charge of €5 per transaction.
Refunds will not be granted on partially used, lost or stolen tickets.
Customers please note it takes a minimum of 10 working days for a refund amount to be credited back to your account/appear on a statement of a credit/debit card.
If you have a refund query or feedback for Bus Éireann operated Transport for Ireland services, please complete the Transport for Ireland webform. Requests for refunds on unused tickets will only be considered on receipt of a message sent via our contact form or apply in writing, enclosing your copy of your ticket to:
Bus Éireann Ticket Sales
For the best value in fares on Bus Éireann public services, customers are advised to purchase tickets using the Transport for Ireland options of:-
Full-price tickets may also be purchased with cash directly from the driver on board bus or via ticket vending machines at main stations ,paying with cash or card.
