Enquiries relating to Public Transport Services

NTA regularly interacts with public transport operators who are responsible for the provision of public transport services.

Please contact the public transport operator directly for issues and enquiries relating to the ongoing provision of public transport services including matters such as:

  • Operational matters: Bus stop infrastructure, Fares and ticketing
  • Service Issues: Real time passenger information, punctuality, reliability
  • Staff Issues: Driving issues, driver passenger interaction, misconduct, number of passengers on bus

Public Transport Operators

Bus Éireann

Email: info@buseireann.ie
Website: www.buseireann.ie
Telephone: 01 8366111 (Monday to Sunday, 09:00 to 17:30)

Dublin Bus

Email: customercomment@dublinbus.ie
Website: www.dublinbus.ie
Telephone: 01 8734222 (Monday to Saturday, 08:30 to 18:00, excluding Public Holidays.)

Iarnród Éireann Irish Rail

Email: info@irishrail.ie
Website: https://www.irishrail.ie/
Telephone: 01 8366222 (Monday to Friday, 07:00 to 19:00 excluding bank holidays. Saturday, Sunday and Bank Holidays are 08:00 – 18:00.)


Email: info@luas.ie
Website: www.luas.ie
Telephone: 1800 300 604 (Monday to Friday 07:00 to 19:00, Saturday 10:00 to 14:00. Closed Sundays and Bank Holidays.)

Go-Ahead Ireland

Email: customercomment@goaheadireland.ie
Website: www.goaheadireland.ie
Telephone: Go Ahead main office +353 (1) 564 1000 / Customer Comments & Queries 0818 804071

M&A Coaches

Email: emma@mandacoaches.com | accounts@mandacoaches.com
Website: mandacoaches.com
Telephone: 0568833454 (24 hours per day)

JJ Kavanagh

Email: info@jjkavanagh.ie
Website: jjkavanagh.ie
Telephone: 0818 333 222

Andrew Wharton

Email: awwharton@gmail.com
Website: www.andrewwhartoncoachhire.com
Telephone: +353 868181435

Kilkenny City Bus Services, operated by City Direct

Contact: www.Citydirectkilkenny.ie/pages/contact-us
Website: www.CityDirectkilkenny.ie
Telephone: 056 779 5929 or 056 780 0039

Telephone 0818 824 824 (Monday to Friday 07:00 to 19:00, Saturday 09:00 to 15:00. Closed Sundays, Christmas day, St Stephen’s day and New Year’s day.)
Website www.leapcard.ie
Email customer.care@leapcard.ie

Please note, account queries or other queries requiring personal information can only be handled by phone or chat on leapcard.ie

More information is on our accessible travel page.

Links to Accessibility information on Transport Operators websites:

Enquiries and Further information

Have you written to the respective Public Transport Operator listed above, regarding your issue?

If you have already raised the issue with a public transport operator, and remain dissatisfied with their response, please forward the response chain and reason for dissatisfaction to  info@nationaltransport.ie .
Please include the full details of your communication with the public transport operator, including the email exchanges, so that we can help you in the best possible manner.

Contact National Transport Authority

Telephone: +353 1 879 8300
Twitter: @TFIupdates
Taxi Information Line, inside Rep. IRL: 0818 064 000 | outside Rep. IRL: +353 1 879 8300

National Transport Authority
Dún Scéine
Harcourt Lane
Dublin 2
D02 WT20

Údarás Náisúnta Iompair
Dún Scéine
Lána Fhearchair
Baile Átha Cliath 2
D02 WT20