Complaints and enquiries relating to Public Transport Services

NTA regularly interacts with public transport operators who are responsible for the provision of public transport services. Please contact the public transport operator directly for complaints and enquiries relating to the ongoing provision of public transport services including matters such as:

  • Operational matters: Bus stop infrastructure, Fares and ticketing
  • Service Issues: Real time passenger information, punctuality, reliability
  • Staff Issues: Driving issues, driver passenger interaction, misconduct, number of passengers on bus

Public Transport Operators

Bus Éireann

Email: CustomerCare@buseireann.ie
Website: www.buseireann.ie
Telephone: 01 8366111

Dublin Bus

Website: www.dublinbus.ie, you can fill out the customer comment form on the website 
Telephone: 01 8734222

Iarnród Éireann Irish Rail

Website: www.irishrail.ie or see the customer service section on their website here
Telephone: 01 8366222

Luas

Email: info@luas.ie
Website: www.luas.ie
Telephone: 01 4614911

Go-Ahead Ireland

Email: customercomment@goaheadireland.ie
Website: www.goaheadireland.ie
Telephone: 0818 804071

M&A Coaches

Email: emma@mandacoaches.com | accounts@mandacoaches.com
Website: mandacoaches.com
Telephone: 0568833454

JJ Kavanagh

Email: info@jjkavanagh.ie
Website: jjkavanagh.ie
Telephone: 0818 333 222

Andrew Wharton

Email: awwharton@gmail.com
Website: www.andrewwhartoncoachhire.com
Telephone: +353 868181435

Email customer.care@leapcard.ie
Website www.leapcard.ie
Telephone 0818 824 824 (Monday to Friday 07:00 to 19:00, Saturday 09:00 to 15:00. Closed Sundays, Christmas day, St Stephen’s day and New Year’s day.)

More information is on our accessible travel page.

Links to Accessibility information on Transport Operators websites:

Enquiries and complaints

If you have already raised an issue with a public transport operator and you are dissatisfied with their response, you can write to info@nationaltransport.ie. Please include details of your communication with the public transport operator.

Contact Transport for Ireland

Telephone: +353 1 879 8300
Twitter: @TFIupdates
Taxi Information Line: 0818 064 000

National Transport Authority
Dún Scéine
Harcourt Lane
Dublin 2
D02 WT20

Údarás Náisúnta Iompair
Dún Scéine
Lána Fhearchair
Baile Átha Cliath 2
D02 WT20