Lost Property on Public Transport

If you have left items on a Dublin Bus, you can contact their Lost Property Department.

Opening hours:
Monday to Friday (excluding Public Holidays) 08:45 to 17:00.
Saturday and Sundays – Closed

Address:
Lost Property Office,
Dublin Bus,
Earl Place,
Dublin 1
D01P7K8

Email: baclostproperty@dublinbus.ie

Contact number: (01) 703 1321

When contacting the lost property department, please state the following information in your email, or have it ready when calling or visiting.

  • Name, contact number and email address
  • Detailed description of the item that has been lost
  • Date item was lost
  • What bus number you were travelling on
  • What direction you were travelling
  • What bus stop you got on
  • What stop you got off at
  • What time did you board and alight from the bus

Monday – Thursday: any item found will be delivered to the Lost Property department within one working day between 14:30 – 17:00.

Friday – Sunday: items found will not reach the lost property office until the following Monday at 14:30

A fee of €2.00 applies to each item you claim. When collecting your lost property it may be necessary to show some sort of ID, especially if it is a high value item like a wallet/purse/mobile phone/laptop etc.

If you would like to contact Go-Ahead Ireland about lost property on one of their buses, you can call on 1850 80 40 71 or email customercomment@goaheadireland.ie

If you have lost property on a Luas Tram you can contact Luas Customer Care to find out if it has been found and handed in, and can be collected.

Luas Customer Care please locall: 1850 300 604
Calling from outside of Ireland call: 00353 1 4614911
Operating hours: Monday to Friday between 07:00 – 19:00 and Saturday 10:00 – 14:00.

You can arrange to collect lost property from Luas depots during the following times:

Red Cow
Monday to Friday: 09:00-17:00.
Closed from 13:00 – 14:00

Sandyford
Monday to Thursday: 09:00 – 17:00.
Friday: 09:00 – 16:00.
Closed from 13:00 – 14:00.

Broombridge
Monday to Friday: 08:00 – 16:00.
Closed from 13:00 – 14:00.

For lost property on Iarnród Éireann Irish Rail services, please contact the terminal station of the service you travelled on. You can find all station contact details on the Iarnród Éireann Irish Rail website.

For all services into Heuston Station call: (01) 703 3299 (Monday to Friday 09:00 – 17:00).
For all services into Connolly Station call: (01) 703 2358 (Monday to Friday 10:00 – 13:00).

or

Send an email to lostproperty@irishrail.ie with a subject line of Lost Property. Please provide as many details as possible to aid in identifying and returning your lost items.

If you have lost items on any other private transport operators, please contact the operator directly.

Taxi Lost Property Information

It’s not unusual for passengers to leave items such as umbrellas, gloves or mobile phones behind when getting out of a taxi or hackney. If this happens to you, here’s what to do:

  • If you booked your taxi through a dispatch operator, contact the dispatch operator as soon as possible. They may be able to help you get your property back.
  • If you booked your taxi through an app such as Free Now or Lynk, you can contact your driver and they may be able to help get your property returned.
  • If the driver cannot return the item to you directly, they will generally hand it in to their nearest Garda station, or in the case of Dublin, one of the below designated Garda stations:

    Click here to view contact details for the Garda stations around the country.

An Garda Síochána is responsible for lost property handed in by Small Public Service Vehicles (SPSV) operators. When property is handed in, it is held for a minimum of 31 days up to 366 days at the discretion of An Garda Síochána depending on the nature or value of the item, to allow the owner to reclaim it.

You should contact your local Garda Station who can advise you if it has been handed in to any Garda station.

The Gardaí have a better chance of retrieving your property if you can provide them with the licence number of the cab you were in – this is shown on your receipt.

If the item has not been handed in when you first make the enquiry, it may be worthwhile to ask again a week or so later, as the driver might not hand the item in immediately after it has been found.

The Gardaí will ask you for proof of identity before handing over any property.