TFI Anseo App

TFI Anseo Service Hours and Booking Information

The TFI Anseo bus service operates

• daily from 9:00 AM to 5:00 PM
• across Achill Island and the Curraun Peninsula.
• Bookings can be made up to 7 days in advance.
• A minimum of 2 hours’ notice is required before your intended travel time.
• Book your bus service using the TFI Anseo App

Can I bring someone with me? | Children use  |  Wheelchair accessibility |
Can't find bus on map / app is slow to update |
How long will the bus wait for me? | Operating hours | Irish languge version

Can I bring someone with me?

• Yes, you can bring up to 4 additional passengers.
• All passengers, including children, must be included on the booking.
• Tap the Passenger Icon within the app when booking a TFI Anseo trip to add passengers.

Can children use TFI Anseo?

• Yes, unaccompanied children aged 12 and over may use TFI Anseo.
• Other children must be accompanied by a responsible adult and can be added at the booking stage.
• If you are unsure, please contact your TFI Local Link office for assistance.

Are the buses wheelchair accesssible?

• Yes, TFI Anseo buses are wheelchair accessible.
• To ensure the bus is wheelchair accessible for your use, let us know before you book your bus:
  • by tapping your Name,
  • followed by Profile Settings,
  • then tapping the Wheelchair Accessiblity toggle in the app.

I can't find/see my bus on the map and my app is slow to update

• To use the TFI Anseo app ensure your Android phone is on Version 9 or later
• or ensure your iPhone is running on Version 14 or later.
• If the problem persists please contact your local TFI Local Link office by telephone.

For How long will the bus wait for me?

• Your TFI Anseo bus will wait for at least two minutes after it has arrived to collect you.
• The driver may attempt to telephone you to find out where you are, but this is not guaranteed.
• If you are in a wheelchair you are automatically allocated extra time to board the bus.

Specific operating hours

• Your TFI Anseo bus service operates from 9 a.m to 5 p.m Monday to Sunday, across Achill Island and the Curraun Peninsula.
• Please note that a minimum of two hours' notice is required for a same-day booking.
• The TFI Anseo app allows for bookings up to seven days in advance

How do I access the Irish language version?

• Web: To access the Irish language version in your Web browser, simply change the default display language settings to Irish / Gaeilge.
• iPhone: To access the Irish language version on an iPhone, navigate to your phone Settings menu, then select Apps. Find the TFI Anseo app and change the Preferred Language setting to Irish.
• Android: To access the Irish language version on an Android, navigate to your phone Settings menu, then select the option for language settings. Change default phone language to Irish / Gaeilge

Change profile details | Free Travel | Minimum Specifications

How do I change my name, phone number or other details?

• To change any personal details in the TFI Anseo app
• you will need to open the menu on the left,
• click on your name in the app.
  • From here you can amend your name and email.
  • It may not be possible to change your phone number as this is normally locked to your account.
  • For further information on this, please contact your local TFI Local Link office and they will be able to assist.

I have a Free Travel Pass, can I use TFI Anseo? 

• Yes, you can use a Free Travel Pass on the TFI Anseo app.
• To add a Free Travel Pass you will need to open the menu on the top left,
• click on your name in the app,
• then click Profile Settings.
  • From here you can register holding a Free Travel Pass.

What are the minimum specifications needed for the app to work ? 

• To use the TFI Anseo app
• Ensure your Android phone is on Version 9 or later
• or ensure your iPhone is running on Version 14 or later.
• Alternatively you can use the webapp which will work on all browsers www.tfi-anseo.app.ridewithvia.com.

Where to meet my driver? | Cancelling my ride? | Can I change my destination once I'm on board? |
Report a Lost item, a compliment or a complaint |
TFI Anseo notification messages

How do I know where to meet my driver?

• The TFI Anseo bus service will pick you up from your chosen pick-up location.
• In the event we can't travel directly to you (for example if roads in the estate are too narrow), the app will suggest the nearest accessible pick-up point.
• If there's a problem, your TFI Anseo bus driver will phone you to confirm your exact location.

Can I cancel my ride?

• Yes, you can cancel your TFI Anseo journey.
• Please cancel as soon as you know you can't travel so we can amend the bus's routing as soon as possible.
• To cancel your journey go into scheduled journeys and cancel your booking.
• You will be prompted to give a reason for your cancellation,
  • select the most relevant
  • and then confirm your cancellation.

Can I change my destination once I'm on board?

• Once you start a journey, it isn't possible to change your drop-off location.
• If you have not yet started, you can cancel and re-book the journey.

How do I report an item I left behind in the bus, leave a compliment or make a complaint?

• For any lost property queries, please contact your local TFI Local Link office
• and they will be able to assist.

How do I identify incoming TFI Anseo notification text messages?

• Texts will show TFIAnseo as the sender.
• We cannot mask the phone number for voice notifications, so it shows as an ordinary incoming number - please save this to your phone for future reference.

How do I pay for my journeys?  | How do I change my payment card? | I’ve been double charged

How do I pay for my journeys?

• When creating an account, you’ll be prompted to add your credit or debit card information.
• You will be automatically charged once you’ve completed your journey.

How do I change my payment card?

• Open the Menu
• Click or tap on Payment Methods.
• Please add the new card before deleting an existing one.
• If you have two or more you can delete one by either
  • clicking the recycle bin (Android),
  • or click on the cross (webapp)
  • or sliding right (iOS)
  • then following prompts.

I think I’ve been double charged – what should I do?

It’s likely that what you’re seeing is a temporary hold, rather than a duplicate charge.

• When you book a trip, the NTA places a hold for the expected fare.
• After your journey is completed, the final charge is confirmed, and the hold is released.
• Depending on your bank, this may appear as two transactions
  or a pending charge that disappears after a few days.
• Most holds are resolved within 7 days, often sooner.

If you cancelled your trip, the hold is still released and no money is taken.
Again, how this appears on your statement depends on your bank.

If it’s been more than 7 days and the charge still looks incorrect,
please contact us at TFIAnseo@nationaltransport.ie
and we’ll be happy to investigate.

How do I delete all of my data from TFI Anseo?

• You can delete your account, and all personal data associated with the account,
• by clicking My Profile
• and then Delete my account.
• Note: Any future travel booked will also be deleted.
• Please also note:  Deletion can take up to 7 days to process.

I have a technical query or my question isn't answered here, what do I do?

If your question hasn't been answered please email TFIAnseo@nationaltransport.ie , or click Contact Us within the App for assistance.