Driver Check – Accessibility Statement

This accessibility statement applies to content published on the Driver Check (Android and iOS) mobile application. The NTA intends for the application to be used by as many users as possible (including assistive technology users) and we are working towards an accessible design that ensures this outcome, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

We have recently engaged with our external accessibility partner who have carried out a full independent accessibility audit of the Driver Check application. This is to assess our conformance with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard. We are reviewing and implementing the findings of the audit. We have a roadmap in place to ensure compliance and achieve a high standard of accessibility.

Compliance status – Android

The Driver check Android application is partially conformant with the WCAG 2.1 AA standard. Partially conformant means that some parts of the content do not fully conform to the accessibility standard and has some outstanding issues.

Non-accessible content – Android

These accessibility issues can be seen in the list below, along with a brief explanation of their user impact and the relevant WCAG success criteria (SC):

  • Report: When focus is given to an active dialog the screen reader user is not informed that that they are in a dialog however focus is successfully trapped. WCAG SC: 4.1.2 Name, Role, Value
  • Compliment should also be a heading for the dialog. WCAG SC: 2.4.6 Headings and Labels
  • The input field needs an accessible name – such as ‘Compliment feedback’. The text Keyboard appears once the user has given the input field focus, and this is not the expected behaviour, where the dialog should opens after a user initiated action. WCAG SC: 1.3.5 Identify Input Purpose
  • The screen reader users is are not informed when making a Complaint that this will open up an external website WCAG SC: 3.2.2 On Input
  • Menu: Green Search #46A06E selected icon text on screen background #F8F8F8 has contrast less than 4.5.1
  • Menu: Green Driver / Vehicle license #46A06E number text on screen background #F8F8F8/#FFFFFF has contrast less than 4.5.1
Compliance status – iOS

The Driver check iOS application is partially conformant with the WCAG 2.1 AA standard. Partially conformant means that some parts of the content do not fully conform to the accessibility standard and has some outstanding issues.

Non-accessible content – iOS

These accessibility issues can be seen in the list below, along with a brief explanation of their user impact and the relevant WCAG success criteria (SC):

  • Report: When focus is given to an active dialog the screen reader user is not informed that that they are in a dialog however focus is successfully trapped. WCAG SC: 4.1.2 Name, Role, Value
  • When the system is loading content or processing after an action the screen reader user is not informed of the system status, though there is a visual prompt. WCAG SC: 4.1.3 Status Messages
  • In the Compliment section when focus is given to an active dialog screen reader focus does not stay in that dialog until the user has made a selection or dismissed the dialog. WCAG SC: 2.4.3 Focus Order
  • Compliment should also be a heading for the dialog. WCAG SC: 2.4.6 Headings and Labels
  • The input field needs an accessible name – such as ‘Compliment feedback’. The text Keyboard appears once the user has given the input field focus, and this is not the expected behaviour, where the dialog should opens after a user initiated action. WCAG SC: 1.3.5 Identify Input Purpose
  • The screen reader users is are not informed when making a Complaint that this will open up an external website WCAG SC: 3.2.2 On Input
  • The Close menu button for the main menu when expanded is announced only as ‘Dismiss’ WCAG SC: 4.1.2 Name, Role, Value
  • Report dialog checkbox roles are incorrect. They are currently toggle switches. WCAG SC: 4.1.2 Name, Role, Value
  • Menu: Green Search #46A06E selected icon text on screen background #F8F8F8 has contrast less than 4.5.1
  • Menu: Green Driver / Vehicle license #46A06E number text on screen background #F8F8F8/#FFFFFF has contrast less than 4.5.1

If any of our content is not easily accessible, please contact us directly (see the details below).

Preparation of this accessibility statement

This statement was prepared in January 2025.

This statement was prepared with assistance of accredited accessibility website auditors.

This statement will be revised on when the app is updated.

Accessibility feedback and contact information

We’re always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

NTA Access Officer

The NTA has appointed an Access Officer in accordance with the Section 26 of Disability Act 2005.

The Access Officer is responsible for, where practicable and appropriate, providing or arranging for assistance and guidance, to persons with disabilities accessing services.

The contact details are as follows: accessibility@nationaltransport.ie

 

Inquiry Officer

Additionally, the NTA has appointed an Inquiry Officer under the Section 39 of Disability Act 2005,to investigate complaints made.

Persons with a disability, or anyone acting on their behalf, may make a complaint to the NTA if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005. (under Disability Act 2005, Section 38  )

The Inquiry Officer will carry out investigations in private and will produce a report, which will confirm if your complaint is valid and whether there has been a failure by the NTA concerning the complaint.

The contact details are: inquiryofficer@nationaltransport.ie

Escalation of a complaint

If you are not happy with the response then you can make a complaint to the Ombudsman under the Disability Act.

What we’re doing to improve accessibility

We are currently working towards fixing our non-compliant content and we will revise this Accessibility Statement once improvements have been made.

Taxi Driver Check App