If you are a user of Taxis, Hackneys and Limousines, please complete this form to help us assist you with any query relating to:
Please complete the Online Consumer Contact Form
Or call the Taxi Information Line:
If your complaint involves a dispatch operator (e.g. app based booking), please contact them first they may resolve your issue faster.
The NTA can help with complaints about:
Complaints must relate to a breach of SPSV legislation under Section 64 of the Taxi Regulation Act 2013
We cannot handle criminal or road traffic offences.
Submit your complaint via the Online Complaint Form here
Or call the Taxi Information Line: 0818 064 000 if you cannot submit online.
If you’re an SPSV licence holder or applicant, use the SPSV Contact Form for help with:
This is the fastest way to get support.
Call centre staff will direct you to the form if you phone.
