Service updates

Description

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Description

Please be advised that due to roadworks at Farronshoneen Roundabout, the following service disruption is in place:

Route: W5

Stops missed from Waterford Hospital to Oakwood:

• Williamstown Park.
• St. Catherines Grange.
• Otteran's Hospital.

Bus Éireann regret any inconvenience caused to our passengers.

Description

Stop currently not in use due to ongoing roadworks. 

Description

Route 44d will operate Monday to Friday only from Dundrum Luas Station to O'Connell Street at 06:35hrs and 07:25hrs; and from O'Connell Street to Dundrum Luas Station at 17:28hrs. 

View Route 44d Timetable 

These changes have been coordinated as part of the TFI public transport network. 

Description

We have been advised that SIPTU, GMB and UNITE unions intend to take industrial action on Friday, 1st December. As such, there will be no train or bus services – Ulsterbus, Goldliner, Metro or Glider.

 

Services Affected

Thursday 30 November

Some late night Goldliner services on Thursday 30 November and some timetabled services operating after midnight on Friday 1 December will also not operate:

• Goldliner Service X1 - Departing Belfast 2300
• Goldliner Service X1 - Departing Dublin Busaras 2145, 2245 & 2345
• Goldliner Service X4 - Departing Foyle Street 1700
• Goldliner Service X4 - Departing Dublin Busaras 2300

Friday 1 December

All Translink timetabled services will not operate, including some services operating after midnight.

For more information on individual journeys, please plan your journey.

Industrial Action Refunds – 1^st December 2023

All refunds will be based on unused travel during the Industrial Action period – all other unused travel that does not fall within this period will not be refunded.  Refund requests must be made after the industrial action has ended and before 31^st January 2024.

Metro Travelcards and UB Town Service cards – Day, Weekly & Monthly Travel

• If a customer has valid travel on their card during the industrial action period, they should claim a refund once industrial action has ended.
• Customers should email smartpass@translink.co.uk with their SmartLink card number, name, address and mobile number (UK number) and advise they would like a refund due to industrial action.
• Refunds will be based on unused days during this period and no admin fee will be taken.
• SmartPass Office staff will issue a QCV OpenPay refund which can be transferred directly into a personal bank account.
• Alternatively, a customer can complete a refund request form at any main bus/rail station/Belfast Welcome Centre.  Please note they do not need to return the card but must provide the card number on the form and note the refund is due to industrial action.

Metro and UB Multi-Journey cards

• These card holders should not be affected.
• If a customer’s card is due to expire on the day of industrial action, they can top-up their card prior to the expiry with a minimum of 10 journeys to extend the expiry date for a further 6 months.

mLink

• If a customer has a valid mLink ticket during the strike period, they should claim a refund once strike action has ended.
• Customers should contact mlink.admin@translink.co.uk with their name, mobile number and advise they require a refund due to industrial action.
• If applicable, refunds will be processed through the customers original payment method or as a voucher which can be used towards a future mLink ticket purchase.

aLink

• Applicable to customers who have a current aLink card for travel on bus and/or rail services.
• The customer should email pass.office@translink.co.uk with their aLink card number, name, address and mobile number (UK number) and advise they would like a refund due to industrial action.
• Refunds will be based on unused travel and no admin fee will be taken.
• Pass Office staff will check that travel has been paid for before issuing a refund.  If any unpaid Direct Debits are outstanding on the account, no refund will be issued.
• If applicable, Pass Office staff will issue a QCV OpenPay refund which can be transferred directly into a personal bank account. 

iLink/Belfast Visitor Pass

• If a customer has valid travel on their card during the industrial action period, they should claim a refund once industrial action has ended.
• The customer should email smartpass@translink.co.uk with their iLink/BVP card number, name and mobile number (UK number) and advise they would like a refund due to industrial action.
• Refunds will be based on unused travel and no admin fee will be taken.
• If applicable, SmartPass Office staff will issue a QCV Openpay refund which can be transferred into a personal bank account.

NIR Paper Weekly/Monthly/3-Day Select Tickets

• Customers should return their ticket to the Ticket Office it was bought from in order to receive a refund.
• Customers who have purchased online should submit a query on www.translink.co.uk/contactus, quoting their Order Number (beginning with TRN).

 Cross Border (And Airport 300) Bus Services

• Online bookings are currently suspended for Friday 1 December 2023. Passengers who have already purchased tickets for Goldliner X1-X5 and Airport 300 services for this date are being contacted to organise refunds.

Additional Information

• All refund claims must be received before 31^st January 2024. 
• No refunds will be processed after 31^st January 2024.
• Customers cannot apply for refunds through Smartlink or PayPoint Agents.

Description

We wish to advise customers that due to roadworks on the Castleforbes Road from 19.00hrs on Friday 1 December 2023 until 22.00hrs on Saturday 2 December 2023, the following diversions will be in place on Routes G1 and G2.

Routes G1 and G2 
Towards Spencer Dock
Normal route to Sheriff Street and terminate.
Towards Red Cow Luas/Liffey Valley Shopping Centre
Depart Sheriff Street, divert right to East Wall Road, North Wall Quay and back on to normal route.

Stops 7842 and 7890 will not be in use during this time, please proceed to stop 7611 North Wall Quay, Docklands for your nearest stop location.

Customers can also get updates on Facebook, follow us on Twitter @dublinbusnews or call our customer service line on (01) 8734222, lines open from 07:00 - 19:00hrs Monday to Friday and 08:00 – 18:00hrs Saturday, Sunday and public holidays.

Description

These early morning departures will operate from Stop 1046, Beaumont Avenue towards Dundrum.

There will be Monday to Friday departures at 05:56hrs and 06:26hrs, a Saturday departure at 06:52hrs and Sunday departures at 08:13hrs and 08:43hrs.

Description

Dublin bus wish to advise customers that due roadworks from 06.00hrs on Monday 16 October 2023 for approx. 12 weeks, Stop 668 Marino Crescent Park, Malahide Road will be temporarily relocated.

Please see https://www.dublinbus.ie/news/temporary-stop-relocation-at-marino-crescent,-malahide-road for details of temporary stop location.

Description

Please proceed to stop 2421 Tymon North Road, Tymon Park Road or stop 2424 Castletymon Green, Tymon Park Road for your nearest stop location.