TFI Live – Privacy Policy
National Transport Authority 

This Privacy Notice is issued by the :

National Transport Authority

Dún Scéine,
Iveagh Court,
Harcourt Lane,
Dublin 2

(“NTA”, “we”, “us”, “our”).

Email: .

You can use our service to find out about transport services, to plan journeys and to get news about journeys you are planning to take, for example if a bus is running late.

The type of personal information we collect 

If you choose to sign up to receive email notifications about the services, we will store the following information which you will need to tell us:

  • Your email address – so we can send you email alerts. You do not have to sign up for email alerts to use the web site or the app.
  • A password – this is encrypted and only you can see it

You can return to your profile to change it or delete it at any time. If you delete it, all data related to you is permanently deleted. You will have to create a new account to receive further travel alerts.

We also store the following data against your profile:

  • Any stops, services, localities or transport operators for which you’d like to receive alerts
  • Any journey options where you have changed the defaults, for example if you change your preferred walking speed or select the option which gives you journeys with fewer changes.

We also store a code that identifies your mobile device and the make of the device. This is not stored alongside or linked with your email address and it only identifies the device, not an individual person, unless you choose to link your device to an email address.

If you choose to not sign up to receive email alerts about the services, you can sign up for alerts to your mobile device without giving us any personal information such as a name or email address. We will use the unique Device identifier to send alerts to the mobile device.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the following reason:

  • We use it to send you travel alerts

We use the information that you have given us in order to send you travel alerts and for no other purpose.

We do not share this information with other organisations.

Under the General Data Protection Regulations (GDPR), the lawful basis we rely on for processing this information is:

  • We need it to perform a public task. 

The National Transport Authority aims to bring public transport to as many people as possible. To help us do this, we provide the transport planning web site and app.

Dublin Transport Authority Act 2008

That this is necessary for the performance of tasks that we carry out in the public interest or in the exercise of official authority vested in us by law (including but not limited to Dublin Transport Authority Act 2008)

That this is necessary for compliance with a legal obligation that applies to us; or that you have given your consent to the processing.

How we store your personal information 

Your information is securely stored in Eire. We do not transfer any Personal Data overseas.

We keep your email address and your preferred journey options for as long as your travel alert account is active. We will only keep your information for as long as you use the service. You can delete your account at any time and as soon as the account is deleted the information will be permanently deleted.

Privacy - message alert

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at :


  • National Transport Authority
  • Dún Scéine,
  • Iveagh Court,
  • Harcourt Lane, Dublin 2

E-mail:  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

National Transport Authority
Dún Scéine,
Iveagh Court,
Harcourt Lane, Dublin 2



You can also complain to the Data Protection Commission (DPC) if you are unhappy with how we have used your data.

The DPC’s address:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28

DPC website:

Return to the Transport For Ireland Privacy Statement page