National Transport Authority (NTA)  Cookies Policy – for the TFI Live App and Web use

Contact details

Name:  National Transport Authority

Dún Scéine,
Iveagh Court,
Harcourt Lane,
Dublin 2


The type of personal information we collect 

You can use our service to find out about transport services, to plan journeys and to get news about journeys you are planning to take, for example if a bus is running late. To get alerts you need to create an account on the website or app. Please see our Privacy Policy for further details about the data we collect.

We do not use cookies, however, we do store information on your device which helps us give you personalised information:

  • A session ID so we can save recently accessed information for as long as you keep the website or app open
  • An authentication token which identifies you by your email address. This also includes your authorisation level.
  • Stops, services and journeys you have chosen as “favourites”
  • Any journey options where you have changed the defaults, for example if you change your preferred walking speed or select the option which gives you journeys with fewer changes.

We also store a code that identifies your mobile device. This is not stored alongside or linked with your email address and it only identifies the device, not an individual person. You can sign up for alerts to your mobile device without giving us any personal information such as a name or email address.

Cookies Stored

Strictly necessary cookies

Name of the cookie stored on your device Purpose
CapacitorStorage.permissions cookies permissions and consent
CapacitorStorage.authToken user account authentication token


Optional Cookies
Name of the cookie stored on your device Purpose
CapacitorStorage.recentLocations location search history
CapacitorStorage.journeyOptions journey preferences
CapacitorStorage.recentJourneys journey search history
CapacitorStorage.recentServices service search history


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for the following reason:

  • We use it to send you travel alerts

We use the information that you have given us in order to send you travel alerts and for no other purpose.

We do not share this information with other organisations.

Under the General Data Protection Regulations (GDPR), the lawful basis we rely on for processing this information is:

  • We need it to perform a public task.

The National Transport Authority aims to bring public transport to as many people as possible. To help us do this, we provide the transport planning web site and app.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

Name: National Transport Authority
Address:  Dún Scéine,
Iveagh Court,
Harcourt Lane,
Dublin 2

E-mail:  if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

National Transport Authority
Dún Scéine,
Iveagh Court,
Harcourt Lane,
Dublin 2


You can also complain to the Data Protection Commission (DPC) if you are unhappy with how we have used your data.

The DPC’s address:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28

DPC website:

Transport For Ireland Cookie Policy (here)  also applies