EU Passenger Rights

The National Transport Authority (NTA) is the designated enforcement body for:

• Bus and Coach
• Sea and Inland Waterway
• Rail

Bus and Coach

Regulations: The NTA’s role is to ensure that transport operators are treating all passengers as outlined in Regulation 181/2011 concerning the rights of passengers when travelling by bus or coach.

Complaints: If you wish to submit a complaint regarding your Bus and Coach EU passenger rights please e-mail us here: Submit a Complaint

Important: Passengers must first submit complaints to the carriers or terminal operators within two months from the date the service was operated, or when it should be have been operated.

Sea and Inland Waterway

Regulations: The NTA’s role is to ensure that transport operators are treating all passengers as outlined in Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.

Complaints: If you wish to submit a complaint regarding your Rail EU passenger rights please submit a complaint by filling out our online form Submit a Complaint 

Important: Passengers must first submit complaints to the carriers or terminal operators within two months from the date the service was operated, or when it should be have been operated. 

Rail

Regulations: The NTA’s role is to ensure that transport operators are treating all passengers as outlined in Regulation No 2021/782 concerning the rights of passengers travelling by rail.

Complaints: If you wish to submit a complaint regarding your Rail EU passenger rights please e-mail us here: Submit a Complaint

Important: Passengers must first submit complaints to the carriers or terminal operators within two months from the date the service was operated, or when it should be have been operated.

Passenger Support
Passengers should direct their enquiries and issues to the relevant carrier or operator in the first instance if they believe their rights have been infringed.

Please keep the originals of all communications you share. 

NTA Contact Details: 

Please Call: 0818 294 015 

From outside Ireland:  +353 1575 6110

• 7am – 7pm Weekdays
• 8am – 6pm Saturday
• 10am – 6pm Sunday and Public Holidays 

Postal address:

National Transport Authority,
Haymarket House,
Smithfield,
Dublin 7,
D07 CF98.