Transport for Ireland

Customer information

Understanding your Taxi Fare

Taxi fares in Ireland are regulated by the National Transport Authority (NTA). Fares are calculated using a taximeter, based on legislation.

Use the TFI Taxi Fare Estimator to estimate your journey cost. Actual fares may vary depending on traffic, timing and chosen route.

Additional Charges
  • Extra passengers: €1 per additional adult
  • Children: One child travels free; €1 added for every two children under 12
  • Pre-booking fee: €3 (applies to bookings via phone, app, or in person)
  • Tolls: Added as incurred and should be listed on your receipt
Penalties & Conditions
  • Soiling charge: If the taxi is soiled a maximum charge of €140 can be applied.
  • Non-payment: If you do not pay your fare or pay a lesser fare than agreed in advance you are committing an offence.
  • Proof of funds: If a driver has a concern that a passenger may not be able to pay for their fare, they are entitled to request you to show proof of funds before agreeing to provide their service.

All the above information is available in every taxi on the Taxi Information Card.

Your taximeter receipt

Drivers must offer passengers the legal taxi fare receipt from the taximeter (not the card terminal). Passengers should keep the taximeter receipt for any queries after the trip, as it shows the vehicle and trip details.

Remember, the taximeter receipt may be different from an app receipt, if you chose to book your taxi via app. App providers can charge their own fees that are separate to the taximeter fare, so be sure to shop around!

Cashless payment in taxis

Since 1 September 2022, all taxis must accept:

  • Credit/debit cards
  • Cash

No surcharges are allowed for card payments.

Taxi information videos

 

Understanding your Hackney and Limousine Fare
  • Except for prior written agreement, taxi drivers must not charge more than the metered fare and must give passengers a printed receipt upon request.
  • As a passenger you are required to pay the total metered or lesser agreed fare for each hire. A pre-agreed fare should be recorded in writing before the journey commences.
  • Hackneys and limousines must not charge you more than the agreed fare and must provide you with a receipt upon request.

Customer’s Rights and Responsibilities

The customer’s rights

Fares & Receipts

  • Taxis: Cannot charge more than the metered fare; must provide a printed receipt
  • Hackneys/Limousines: Cannot charge more than the agreed fare; must provide a written receipt

Regulations

  • SPSV drivers must display their ID card and Passenger Information Card in clear view of the customer
  • At taxi ranks, passengers may choose any taxi, not just the first in line

Accessibility

  • Guide dogs and mobility aids must be carried at no extra charge for customers who need them.
  • Wheelchair accessible Taxi’s and Hackney’s must prioritise bookings for passengers with disabilities

Unreasonable refusal of service

  • Taxi drivers may not unreasonably refuse service for journeys of 30km or less.

Customer service

  • SPSV operators should be courteous, helpful and neatly dressed.
  • SPSV operators should have a good working knowledge of major routes and destinations and should follow any direction or route chosen by the passenger.
  • SPSV drivers must offer reasonable assistance with luggage.
  • The vehicle should be clean and roadworthy.

The customer’s responsibilities

Fares

  • Taxis: Customers are required to pay the full metered fare or agreed fare, including booking fees where appropriate, for each hire.
  • Hackneys and limousines: Customers must agree the fare before the journey begins.

Behaviour

  • Customers’ behaviour should be civil and orderly.
  • Customers must not damage or dirty the vehicle, consume food or drink in it, or smoke in it.
  • A soiling charge is payable by passengers who dirty or damage a taxi to the extent that it has to be taken out of service or will have to be cleaned or repaired at a cost.
  • Customers should comply with any reasonable request by the driver to leave or not to enter the vehicle.

Safety

  • Customers should not ask the driver to carry more passengers than the maximum permitted for their vehicle.
  • Customers should not ask the driver to break any road traffic legislation – for example, to exceed the speed limit.

Taxi Information Card

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Contact Details

Taxi / SPSV Contact Details & support

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