Help & Contact

• Bus Services
Please select the relevant bus operator Please select Bus Éireann Dublin Bus Go-Ahead Ireland M & A Coaches Private Operator Rural Transport JJ Kavanagh & Sons, Ireland Andrew Wharton Coach Hire
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
Frequently Asked Questions
Bus Éireann has a list of their most Frequently Asked Questions on their website. 
Bus Éireann has a dedicated customer care team. They can be contacted at:
• Email info@buseireann.ie
• Website www.buseireann.ie
• Telephone 01 8366111 Busáras (Central Bus Station), Store Street, Dublin 1
  Phone Lines open Monday to Sunday, 09:00 – 17:30
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
Bus Éireann has a dedicated customer care team. They can be contacted at:
• Email info@buseireann.ie
• Website www.buseireann.ie
• Telephone 01 8366111 Busáras (Central Bus Station), Store Street, Dublin 1
  Phone Lines open Monday to Sunday, 09:00 – 17:30
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Bus Éireann has a dedicated customer care team. They can be contacted at:
• Email info@buseireann.ie
• Website www.buseireann.ie
• Telephone 01 8366111 Busáras (Central Bus Station), Store Street, Dublin 1
  Phone Lines open Monday to Sunday, 09:00 – 17:30
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Bus Éireann has a dedicated customer care team. They can be contacted at:
• Email info@buseireann.ie
• Website www.buseireann.ie
• Telephone 01 8366111 Busáras (Central Bus Station), Store Street, Dublin 1
  Phone Lines open Monday to Sunday, 09:00 – 17:30
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
Frequently Asked Questions
Dublin Bus have a list of their most Frequently Asked Questions on their website. www.dublinbus.ie/en/About-Us/FAQs
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
Frequently Asked Questions
Go-Ahead Ireland have a list of their most Frequently Asked Questions on their website. 
Phone: Go-Ahead Ireland main office: +353 (1) 564 1000
Phone: Customer Comments & Queries: 1850 80 40 71
Email: customercomment@goaheadireland.ie
Address: Go-Ahead Ireland, Ballymount Road Lower, Dublin 12, D12 X201, Ireland
Go-Ahead Ireland Office Hours:
* Office hours are between 9:00am – 5:00pm
** Mon – Fri: 7am – 7pm.
** Sat – Sun & Public Holidays: 8am – 6pm
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
Timetables
Please see page https://www.transportforireland.ie/go-ahead-ireland/
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Phone: Go-Ahead Ireland main office: +353 (1) 564 1000
Phone: Customer Comments & Queries: 1850 80 40 71
Email: customercomment@goaheadireland.ie
Address: Go-Ahead Ireland, Ballymount Road Lower, Dublin 12, D12 X201, Ireland
Go-Ahead Ireland Office Hours:
* Office hours are between 9:00am – 5:00pm
** Mon – Fri: 7am – 7pm.
** Sat – Sun & Public Holidays: 8am – 6pm
I would like to Please select Make an Enquiry Source Journey Information Make a Complaint
M&A Coaches has dedicated customer information. Please visit their website.
• Website mandacoaches.com
• Telephone 0568833454
  Phone Lines are open 24 hours per day
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
M&A Coaches has dedicated customer information. Please visit their website.
• Website mandacoaches.com
• Telephone 0568833454
  Phone Lines are open 24 hours per day
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
M&A Coaches has dedicated customer information. Please visit their website.
• Website mandacoaches.com
• Telephone 0568833454
  Phone Lines are open 24 hours per day
I would like to Please select Make an Enquiry Source Journey Information Make a Complaint
Private Operator
Please refer all queries to the operator responsible in the first instance. A list of current operators can be found here.
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
Private Operator
Please refer all queries to the operator responsible in the first instance. A list of current operators can be found here.
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Rural Transport
Details of the Rural Transport Programme are available on the National Transport Authority’s website www.nationaltransport.ie.
If you have queries in relation to your local services, you can contact your Local Link office, the contact details are available on the website www.locallink.ie.
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
• Email: info@jjkavanagh.ie
• Phone Number: 0818-333-222
• Address: Main Street, Urlingford, Kilkenny
  Blenheim, Dunmore Road, Waterford
  Ballinamona, Nenagh, Tipperary
  Doyles Yard, Dublin Rd, Carlow
  
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Relating to
Please select Passenger Rights Other
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
JJ Kavanagh & Sons, Ireland has a list of their most Frequently Asked Questions on their website. https://jjkavanagh.ie/faqs/
Have you contacted the Transport Operator that provides this service?
Please select Yes No
JJ Kavanagh & Sons has a dedicated customer care team. They can be contacted at:
• Email: info@jjkavanagh.ie
• Phone Number: 0818-333-222
• Address: Main Street, Urlingford, Kilkenny
  Blenheim, Dunmore Road, Waterford
  Ballinamona, Nenagh, Tipperary
  Doyles Yard, Dublin Rd, Carlow
  
I would like to Please select Make an Enquiry Source Journey Information Make a Complaint
• Email: awwharton@gmail.com
• Phone Number: +353 868181435
• Address:
  Andrew Wharton,
  Hermitage,
  Crossdoney,
  Cavan,
  Ireland, H12 AT82
  
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Relating to
Please select Passenger Rights Other
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Andrew Wharton Coach Hire has a dedicated customer care team. They can be contacted at:
• Email: awwharton@gmail.com
• Phone Number: +353 868181435
• Address:
  Andrew Wharton,
  Hermitage,
  Crossdoney,
  Cavan,
  Ireland, H12 AT82
  
Dublin Bus has a dedicated customer care team. They can be contacted at:
Please leave this field empty.
• Irish Rail
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
Frequently Asked Questions
Iarnród Éireann Irish Rail have a list of their most Frequently Asked Questions on their website. 
Iarnród Éireann Irish Rail has a dedicated customer care team. They can be contacted at:
• Email info@irishrail.ie
• Website www.irishrail.ie/contact
• Telephone 1850 366222
• Phone Lines open: Monday to Friday, 09:00 – 17:00 (excluding public holidays)
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
Iarnród Éireann Irish Rail has a dedicated customer care team. They can be contacted at:
• Email info@irishrail.ie
• Website www.irishrail.ie/contact
• Telephone 1850 366222
• Phone Lines open: Monday to Friday, 09:00 – 17:00 (excluding public holidays)
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Iarnród Éireann Irish Rail has a dedicated customer care team. They can be contacted at:
• Email info@irishrail.ie
• Website www.irishrail.ie/contact
• Telephone 1850 366222
• Phone Lines open: Monday to Friday, 09:00 – 17:00 (excluding public holidays)
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Iarnród Éireann Irish Rail has a dedicated customer care team. They can be contacted at:
• Email info@irishrail.ie
• Website www.irishrail.ie/contact
• Telephone 1850 366222
• Phone Lines open: Monday to Friday, 09:00 – 17:00 (excluding public holidays)
Please leave this field empty.
• Luas
I would like to Please select Search FAQs Make an Enquiry Source Journey Information Make a Complaint
Frequently Asked Questions
Luas has a list of their most Frequently Asked Questions on their website.
Luas has a dedicated customer care team. They can be contacted at:
• Email info@luas.ie
• Website www.luas.ie
• Telephone 1800 300604
• Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.
Source Journey Information
Please select Timetables Journey Planner Real Time Passenger Information
Luas has a dedicated customer care team. They can be contacted at:
• Email info@luas.ie
• Website www.luas.ie
• Telephone 1800 300604
• Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Relating to
Please select Passenger Rights Other
Luas has a dedicated customer care team. They can be contacted at:
• Email info@luas.ie
• Website www.luas.ie
• Telephone 1800 300604
• Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Have you contacted the Transport Operator that provides this service?
Please select Yes No
Luas has a dedicated customer care team. They can be contacted at:
• Email info@luas.ie
• Website www.luas.ie
• Telephone 1800 300604
• Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.
Please leave this field empty.
• Taxi
I would like to Please select Search FAQs Make an Enquiry Lost & Found Make a Complaint
Frequently Asked Questions
Transport for Ireland have a list of their most frequently asked taxi questions here.
Transport for Ireland have information about taxi lost property here: transportforireland.ie/taxi/taxi-lost-property
It's always nice to get a compliment. Transport for Ireland have a feedback page here: transportforireland.ie/taxi/taxi-compliments-complaints
Transport for Ireland have a feedback page here: transportforireland.ie/taxi/taxi-compliments-complaints
• Leap Card
I would like to Please select Search FAQs Make an Enquiry Report Lost/Found Card Source Journey Information Make a Complaint
Frequently Asked Questions
The most comprehensive list of frequently asked questions is available on the Leap Card website
Leap Card has a dedicated customer care team. They can be contacted at:
• Email customer.care@leapcard.ie
• Website www.leapcard.ie
• Telephone 1850 824824
  Phone Lines open: Monday-Friday 07:00 – 19:00 and Saturday 09:00 – 15:00, closed Sundays, Christmas day, St Stephen’s day, and New Year’s day.
• Post
  Leap Card Customer Care
  PO BOX 12119
  Dublin 24
Source Journey Information
Please select Journey Planner Real Time Passenger Information
Journey Planner
Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.
Real Time Passenger Information
Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.
Leap Card has a dedicated customer care team that can help in relation to complaints about Leap Card. They can be contacted at:
• Email customer.care@leapcard.ie
• Website www.leapcard.ie
• Telephone 1850 824824
  Phone Lines open: Monday-Friday 07:00 – 19:00 and Saturday 09:00 – 15:00, closed Sundays, Christmas day, St Stephen’s day, and New Year’s day.
• Post
  Leap Card Customer Care
  PO BOX 12119
  Dublin 24
Leap Card
Information on TFI Leap Card is available at www.leapcard.ie
TFI Leap has a dedicated customer care team. They can be contacted at:
Email customercare@leapcard.ie
Passenger Rights
Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.
Please leave this field empty.
• Real Time Passenger Information
I would like to... Please select Make an Enquiry Give Us Feedback Make a Complaint Report a Problem
Which device are you using?
Please select iOS Mobile App Android Mobile App Website Real Time Displays SMS Service (53035)
Relating to
Please select Information on Real Time Ireland app Dublin Bus app Bus Éireann app The RTPI service in general
Relating to
Please select Information on www.transportforireland.ie Dublin Bus website Bus Éireann website The RTPI service in general
Real Time Displays
There are currently 744 real time signs installed or planned for installation nationally. The Bus Companies have submitted suggestions for a future round of deployment. This included suggestions made by members of the public during 2017. Unfortunately not every bus stop will be equipped with a Real Time Sign for economic reasons. Your suggestions will be compiled for consideration for any further deployments.
Please select Location suggestion for RTPI signage Reporting a sign out of service Accuracy of information displayed
 
Dublin Bus has a dedicated customer care team. They can be contacted at:
• Email info@dublinbus.ie
• Website www.dublinbus.ie
• Telephone (01) 8734222
• Phone lines open: Monday to Saturday,  08:30 – 18:00 (excluding public holidays)
Bus Éireann has a dedicated customer care team. They can be contacted at:
• Email info@buseireann.ie
• Website www.buseireann.ie
• Telephone 01 8366111 Busáras (Central Bus Station), Store Street, Dublin 1
  Phone Lines open Monday to Sunday, 09:00 – 17:30
Please leave this field empty.
• Journey Planner
I would like to Please select Search FAQs Make an Enquiry Give Us Feedback Report a Problem Make a Complaint
Frequently Asked Questions
Transport for Ireland have a list of their most frequently asked Journey Planner questions here.
Which device are you using?
Please select iOS Mobile App Android Mobile App Website
Relating to
Please select Map Issues - Missing address Timetables Other
Please leave this field empty.
• Cycle Planner
I would like to Please select Search FAQs Make an Enquiry Give Us Feedback Report a Problem Make a Complaint
Frequently Asked Questions
Transport for Ireland have a list of their most frequently asked Journey Planner questions here.
Which device are you using?
Please select iOS Mobile App Android Mobile App Website
Relating to
Please select Bad Routing Missing Address Missing Cycle Track General Suggestions Inappropriate rating of a route as easy Other
Please leave this field empty.
• Passenger Rights

Passenger Rights

Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

• Cycling
I would like to Please select Make an Enquiry Give Us Feedback Report a Problem Make a Complaint
Frequently Asked Questions
Transport for Ireland have a list of their most Frequently Asked Cycling questions here.
Relating to
Please select NTA Funded Cycle Projects GDA Cycle Network Cycling legislation, regulations, etc National Cycle Manual City Bike Schemes
Please leave this field empty.