Help & Contact

I need help relating to

  • Bus Services

    • Frequently Asked Questions

    Bus Éireann has a list of their most Frequently Asked Questions on their website. www.buseireann.ie/inner.php?id=296

    Bus Éireann has a dedicated customer care team. They can be contacted at:

    Source Journey Information

    Bus Éireann has a dedicated customer care team. They can be contacted at:

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    Bus Éireann has a dedicated customer care team. They can be contacted at:

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Have you contacted the Transport Operator that provides this service?

    Bus Éireann has a dedicated customer care team. They can be contacted at:

    Frequently Asked Questions

    Dublin Bus have a list of their most Frequently Asked Questions on their website. www.dublinbus.ie/en/About-Us/FAQs

    Dublin Bus has a dedicated customer care team. They can be contacted at:

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Dublin Bus has a dedicated customer care team. They can be contacted at:

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    Dublin Bus has a dedicated customer care team. They can be contacted at:

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Have you contacted the Transport Operator that provides this service?

    Dublin Bus has a dedicated customer care team. They can be contacted at:

    Frequently Asked Questions

    Go-Ahead Ireland have a list of their most Frequently Asked Questions on their website. https://www.go-aheaddublin.ie/faq/

    Phone: the Go Ahead main office at: +353 (1) 564 1000
    Phone: Customer Comments & Queries: 1850 80 40 71
    Email: customercomment@goaheadireland.ie
    Address: Go-Ahead Ireland, Ballymount Road Lower, Dublin 12, D12 X201, Ireland
    Go-Ahead Ireland Office Hours:
    * Office hours are between 9:00am – 5:00pm
    ** Mon – Fri: 7am – 7pm.
    ** Sat – Sun & Public Holidays: 8am – 6pm

    Source Journey Information

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    Phone: the Go Ahead main office at: +353 (1) 564 1000

    Phone: Customer Comments & Queries: 1850 80 40 71

    Email: customercomment@goaheadireland.ie

    Address: Go-Ahead Ireland, Ballymount Road Lower, Dublin 12, D12 X201, Ireland

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    M&A Coaches has dedicated customer information. Please visit their website.

    Source Journey Information

    M&A Coaches has dedicated customer information. Please visit their website.

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    M&A Coaches has dedicated customer information. Please visit their website.

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Private Operator

    Please refer all queries to the operator responsible in the first instance. A list of current operators can be found here.

    Source Journey Information

    Private Operator

    Please refer all queries to the operator responsible in the first instance. A list of current operators can be found here.

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    Rural Transport

    Details of the Rural Transport Programme are available on the National Transport Authority’s website www.nationaltransport.ie.

    If you have queries in relation to your local services, you can contact your Local Link office, the contact details are available on the website www.locallink.ie.

    Please leave this field empty.
  • Irish Rail

    • Frequently Asked Questions

    Irish Rail have a list of their most Frequently Asked Questions on their website. www.irishrail.ie/cat_faq.jsp

    Irish Rail has a dedicated customer care team. They can be contacted at:

    Source Journey Information

    Irish Rail has a dedicated customer care team. They can be contacted at:

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    Irish Rail has a dedicated customer care team. They can be contacted at:

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Have you contacted the Transport Operator that provides this service?

    Irish Rail has a dedicated customer care team. They can be contacted at:

    Please leave this field empty.
  • Luas

    • Frequently Asked Questions

    Luas has a list of their most Frequently Asked Questions on their website. www.luas.ie/faqs.html

    Luas has a dedicated customer care team. They can be contacted at:

    • Email info@luas.ie
    • Website www.luas.ie
    • Telephone 1800 300604
    • Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.

    Source Journey Information

    Luas has a dedicated customer care team. They can be contacted at:

    • Email info@luas.ie
    • Website www.luas.ie
    • Telephone 1800 300604
    • Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    My complaint relates to

    Luas has a dedicated customer care team. They can be contacted at:

    • Email info@luas.ie
    • Website www.luas.ie
    • Telephone 1800 300604
    • Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Have you contacted the Transport Operator that provides this service?

    Luas has a dedicated customer care team. They can be contacted at:

    • Email info@luas.ie
    • Website www.luas.ie
    • Telephone 1800 300604
    • Phone Lines open: Monday – Friday 07:00 – 19:00 and Saturday 10:00 – 14:00, closed Sundays & Bank Holidays.
    Please leave this field empty.
  • Taxi

    • Frequently Asked Questions

    Transport for Ireland have a list of their most frequently asked taxi questions here.

    Transport for Ireland have information about taxi lost property here: transportforireland.ie/taxi/taxi-lost-property
    It's always nice to get a compliment. Transport for Ireland have a feedback page here: transportforireland.ie/taxi/taxi-compliments-complaints
    Transport for Ireland have a feedback page here: transportforireland.ie/taxi/taxi-compliments-complaints
  • Leap Card

    • Frequently Asked Questions

    The most comprehensive list of frequently asked questions is available at www.leapcard.ie

    Leap Card has a dedicated customer care team. They can be contacted at:

    • Email customer.care@leapcard.ie
    • Website www.leapcard.ie
    • Telephone 1850 824824
      Phone Lines open: Monday-Friday 07:00 – 19:00 and Saturday 09:00 – 15:00, closed Sundays, Christmas day, St Stephen’s day, and New Year’s day.
    • Post
      Leap Card Customer Care
      PO BOX 12119
      Dublin 24

    Source Journey Information

    Journey Planner

    Please visit our Journey Planner tool which allows you to plan your journey across all modes of transport door to door, including journeys on foot.

    Real Time Passenger Information

    Please visit our Real Time Passenger Information tool which allows you to access transport updates in real time and track your desired mode of transport. It will tell you exactly how far away your bus or train is from arriving at your stop.

    Leap Card has a dedicated customer care team that can help in relation to complaints about Leap Card. They can be contacted at:

    • Email customer.care@leapcard.ie
    • Website www.leapcard.ie
    • Telephone 1850 824824
      Phone Lines open: Monday-Friday 07:00 – 19:00 and Saturday 09:00 – 15:00, closed Sundays, Christmas day, St Stephen’s day, and New Year’s day.
    • Post
      Leap Card Customer Care
      PO BOX 12119
      Dublin 24

    Leap Card

    Information on Leap Card is available at www.leapcard.ie
    Leap Card has a dedicated customer care team. They can be contacted at:

    Email customercare@leapcard.ie

    Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

    Please leave this field empty.
  • Real Time Passenger Information
    • Please leave this field empty.
  • Journey Planner

    • Frequently Asked Questions

    Transport for Ireland have a list of their most frequently asked Journey Planner questions here.

    Please leave this field empty.
  • Cycle Planner

    • Frequently Asked Questions

    Transport for Ireland have a list of their most frequently asked Journey Planner questions here.

    Please leave this field empty.
  • Passenger Rights

    • Passenger Rights

    Please note your complaint must be submitted to the operator/carrier in the first instance. If you have already done so and wish to appeal the decision, please use our Passenger Rights form.

  • Cycling

    • Frequently Asked Questions

    Transport for Ireland have a list of their most Frequently Asked Cycling questions here.

    Please leave this field empty.

If none of the above options suit your needs, please use the form below to contact us.

It's always nice to get a compliment.

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