If you are a user of Taxis, Hackneys and Limousines, please complete this form to help us assist you with any query relating to:
We will respond to you query as soon as we can in line with our case turnaround times.
If your complaint relates to a dispatch operator (e.g. booked through an app or service) please make contact with them directly first. They might be able to resolve your issue more quickly.
In order for NTA to deal with your complaint, it must be relating to one of the following:
Section 64 of the Taxi Regulation Act 2013 sets out the categories of complaint that can be dealt with by the Authority. Complaints must relate to an alleged breach of SPSV legislation. NTA cannot consider complaints of a criminal nature, or a road traffic offence or any offence which is primarily dealt with under other legislation
Complaints relating to Taxis, Hackneys and Limousines can be made by filling in the Online Complaint Form here
If you are unable to submit a complaint in writing or online, call the Taxi Information Line for assistance call the Taxi Information Line: 0818 064 000 (outside Rep. IRL: +353 1 879 8300)
“If you are an SPSV licence holder or licence applicant, please complete this form to help us assist you with any queries such as Licencing, Vehicle Standards etc”
